FAQs

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards via Paypal payments online. You can make payment and pick up at our facility location on 98 Rutherford Rd S Unit 2, Brampton, ON L6W 2J5.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

I AM HAVING PROBLEMS ACCESSING SAMPLE STORE. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

As BramptonSportsCentre.com uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access BramptonSportsCentre.com:

1. Microsoft Internet Explorer Version 10 onwards.

2. Mozilla Firefox Version 10 onwards.

3. Google Chrome Version 12 onwards.

In addition, please ensure that your Javascript and Cookie is enabled on your browser.

HOW DO YOU SHIP MY ORDERS?

All your orders are sent via Fedex and Canada Post.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Customers who ship their orders within Canada should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately at info@bramptonsportscentre.com and we will help to confirm the status of your order.

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given. You can also find it again my visiting the Your Account page.

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

We are on a ‘first-come-first-served’ basis. To ensure that you get your desired product, it is recommended that you make your payment within 60 minutes of checking out.

HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at info@bramptonsportscentre.com.

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at info@bramptonsportscentre.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged products received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the product to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at info@bramptonsportscentre.com

2. In the event of lost mail, we will try to locate the delivery team in Singpost and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to BramptonSportsCentre.com system for your order.

It’s fast, easy & secure.

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

Still have a question unanswered, fill in the form below and someone will contact you as soon as possible.